Support Policy

The Decca Software Company offers free support for the “Collections MAX” Debt Collection Software.  Please note that in order to keep our support services free we DO NOT support MySQL (the database) that Collections MAX uses.

YOU ARE STRONGLY ADVISED TO OPEN A SUPPORT TICKET ON OUR WEBSITE AS WE HAVE LIMITED SUPPORT STAFF ANSWERING THE PHONE.

You can open a support ticket at http://www.collectionsmax.com/support/upload/

MySQL is owned and supported by the Oracle Corporation.

If you need help with the MySQL server such as resetting the root password, configuring the server, moving databases from one server to another, troubleshooting network issues, performance tuning, installation, data backups…..etc,  you will need to purchase a MySQL Standard Edition or Enterprise Edition License from Oracle at http://www.mysql.com/products/ and get support from
the Oracle Corporation for your MySQL server.

We also cannot help you troubleshoot your network problems and you may need to hire an experienced
network professional if you need help with your network.

Any questions that are training related such as “How do I import accounts?”  is not a function
of support to answer.   You may need to purchase additional training from us
or review our online documentation in order to resolve those issues.

Any tickets submitted or any emails received without regard to the above policy will simply be deleted without notice.

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