Decca Software Company Support Policy


The Decca Software Company offers free ticket system based support for the "Collections MAX" Debt Collection Software.
Please note that in order to keep our support services free we DO NOT support MySQL (the database) that Collections MAX uses.

MySQL is owned and supported by the Oracle Corporation.

If you need help with the MySQL server such as resetting the root password, configuring the server,moving databases from one server to another, troubleshooting network issues, performance tuning, installation, data backups.....etc,  you may need to purchase a MySQL Standard Edition or Enterprise Edition License from Oracle and get support from the Oracle Corporation for your MySQL server or contact one of our consultants that can assist you for a fee.  You can download their contact information by clicking here.

We also cannot help you troubleshoot your network problems and you may need to hire an experienced  network professional if you need help with your network.
Any questions that are training related such as "How do I import accounts?"  is not a function of support to answer.
You may need to purchase additional training from us or review our online documentation in order to resolve those issues.

We have consultants available that can assist you with issues that our support does not cover for a fee.

Our support is considered basic email ticket support and if you require telephone support please contact one of our consultants who provide paid services that are outside of our free support services. We do not charge any type of monthly support or maintenance fees for use of our software.  This greatly benefits our users by only requiring them to pay for additional support services when needed instead of paying an additional monthly fee regardless if they needed support or not.

Training and installation is not included in the purchase price of the software.
Any tickets submitted or any emails received without regard to the above policy will simply be deleted without notice.

Support ticket hours are Monday - Friday 10am-4pm Eastern Time.
 Tickets received outside of that time will be processed the next business day.


I agree with the above support policy and I want to open a support ticket


I DO NOT agree with the above support policy